Shipping policy
Bananasome Shipping Policy
Effective Date: 2024.12.11
Thank you for shopping with us! This shipping policy outlines the terms and conditions regarding the shipment of your orders placed through our online store. By making a purchase, you agree to the following shipping terms.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Please note that processing times may vary during high-demand periods or due to unforeseen circumstances.
2. Shipping Methods and Costs
Free Shipping on All Orders! Delivery times may vary depending on the destination.
Please note that some remote areas, etc., may require additional shipping charges due to unforeseen circumstances.
3. Shipping Addresses
Please ensure that your shipping address is correct and complete before completing your purchase. We are not responsible for delays or misdeliveries caused by incorrect or incomplete shipping information. If you need to make changes to your shipping address, please contact our customer service team as soon as possible.
4. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing tracking information. You can use this tracking number to monitor the progress of your delivery.
5. Shipping Delays
While we strive to ensure timely delivery, certain factors beyond our control may cause delays, such as weather conditions, natural disasters, or carrier issues. If your order experiences significant delays, please contact our customer service team for assistance.
6. International Shipping
We offer international shipping to select countries. International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. These fees vary by destination and are not included in the shipping cost at checkout. Please check with your local customs office for more information.
7. Missing or Damaged Items
If your order is missing items or has arrived damaged, please contact us within 7 days of receiving your shipment. We will work with you to resolve the issue by either sending replacements or offering a refund.
8. Shipping Policy Changes
We reserve the right to modify or update this shipping policy at any time. Any changes will be reflected on this page with an updated "Effective Date." We encourage you to review our shipping policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about our shipping policy or need assistance with your order, please feel free to contact our customer support team at [email address or phone number].
LOVE QUARTET HK LIMITED
Address:
FLAT/RM A 12/F ZJ 300 300
LOCKHART RD WAN CHAI
HONG KONG
Email: info@bananasome.com
Phone: +86 13416645834