Payment Policy

Bananasome Payment Policy
Effective Date: 2024.12.11

We are committed to ensuring a secure and seamless payment experience for our customers. This payment policy outlines the terms and conditions related to the processing of payments for orders made through our Shopify store. By completing a purchase, you agree to the following payment terms.

1. Accepted Payment Methods
We accept the following payment methods:

Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
Shopify Payments
Apple Pay
Google Pay
Other regional payment options (depending on your location)
All payments are securely processed through Shopify’s trusted payment gateway.

2. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email. This email serves as proof of purchase and includes your order details. Please verify that all information is correct upon receipt.

3. Payment Authorization
Your payment is authorized once the transaction is approved by your bank or payment provider. If we are unable to authorize your payment, your order may be canceled. Please ensure that your payment method has sufficient funds and is valid for the transaction.

4. Currency
All prices listed on our store are in [Your Store's Currency]. If you are shopping from a country with a different currency, your payment will be converted at the applicable exchange rate set by your payment provider or bank.

5. Payment Security
We take your security seriously. All payment information is encrypted using SSL technology to ensure your personal and financial details are protected. Shopify complies with the highest industry standards for payment security and data protection.

6. Payment Errors
If you experience any issues during the payment process, such as error messages or failed transactions, please double-check your payment information and try again. If the issue persists, contact your bank or payment provider for assistance. You can also reach out to our customer service team for help.

7. Refunds and Cancellations
If you need to request a refund or cancel an order, please refer to our Return & Refund Policy. Refunds will be processed through the original payment method. Please note that some payment methods, like PayPal, may take longer to process refunds.

8. Taxes
All applicable taxes, including VAT, sales tax, or other government levies, will be calculated and applied to your order during checkout. The tax rate is based on your shipping address and may vary depending on your location.

9. Payment Policy Changes
We reserve the right to update or modify this payment policy at any time. Any changes will be posted on this page with an updated "Effective Date." We recommend reviewing this policy periodically.

10. Contact Us
If you have any questions or concerns regarding payments or need assistance with a transaction, please contact our customer support team at [email address or phone number].

LOVE QUARTET HK LIMITED

Address:

FLAT/RM A 12/F ZJ 300 300

LOCKHART RD WAN CHAI

HONG KONG

Email: info@bananasome.com

Phone: +86 13416645834