Privacy Policy

Privacy Policy for Bananasome
Effective Date:2024.12.11

At [Bananasome], we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our Shopify store, make a purchase, or engage with our content. By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect
We collect personal information that you provide to us directly when using our website or services, including:

Personal Identification Information: Name, email address, shipping and billing addresses, phone number, payment information (credit/debit card details).
Account Information: Username, password, and account settings if you create an account on our site.
Transaction Information: Order details, purchase history, and payment transactions.
Usage Data: Information about how you interact with our site, such as browsing history, IP address, device type, and location data.
2. How We Use Your Information
We use the personal data we collect for the following purposes:

Order Processing: To process your orders, including shipping, billing, and payment.
Customer Service: To respond to your inquiries, provide support, and handle returns, exchanges, or refunds.
Marketing and Promotions: To send you promotional emails or special offers (with your consent), newsletters, and updates regarding new products or services.
Site Improvement: To improve the functionality and performance of our website and user experience.
Legal Compliance: To comply with legal obligations, such as fraud prevention and dispute resolution.
3. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third parties in the following situations:

Service Providers: We may share your data with third-party vendors who assist with order fulfillment, payment processing, email marketing, and website hosting. These partners are required to maintain the confidentiality and security of your information.
Legal Requirements: We may disclose your personal information to comply with legal requirements, such as responding to subpoenas, court orders, or legal claims.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., pixels, web beacons) to enhance your shopping experience. These technologies help us:

Improve Website Performance: Track and analyze user behavior on the website to optimize performance and content.
Personalize User Experience: Remember your preferences, cart items, and login credentials for future visits.
Targeted Advertising: Provide personalized advertisements based on your browsing behavior.
You can control cookie preferences through your browser settings. However, please note that disabling cookies may impact your ability to use some features of our website.

5. Data Security
We implement industry-standard security measures to protect your personal data, including encryption, secure payment gateways, and firewalls. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices
You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can update or correct your personal information through your account settings or by contacting us.
Deletion: You can request the deletion of your personal data, subject to certain legal and contractual obligations.
Opt-Out of Marketing: You can opt-out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email.
Data Portability: You may request to receive your personal data in a commonly used, machine-readable format.
If you wish to exercise any of these rights, please contact us at [email address].

7. Retention of Your Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements. Once your data is no longer needed, we will securely delete or anonymize it.

8. Children’s Privacy
Our website and services are intended for individuals over the age of 18. We do not knowingly collect or solicit personal data from children under 18. If you believe we have collected personal information from a child under 18, please contact us immediately, and we will take steps to delete such information.

9. International Transfers
If you are located outside of the [Your Country], please be aware that your information may be transferred to and stored on servers located in [Your Country] or other regions. By using our website and services, you consent to the transfer and processing of your data in these regions.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.

11. Contact Us
If you have any questions or concerns about our privacy practices or would like to exercise your privacy rights, please contact us at:

LOVE QUARTET HK LIMITED

Address:

FLAT/RM A 12/F ZJ 300 300

LOCKHART RD WAN CHAI

HONG KONG

Email: info@bananasome.com

Phone: +86 13416645834